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Everybody expects good service. It’s why we tip our bartenders, barbers and baristas. It’s why a five-star dinner is different than a trip to Red Lobster. And yet, if we asked you to define what makes good service, you’d probably all give different answers. At U.S. Lawns, we’ve spent about two years discussing the Service…read more
You’re only as strong as your weakest link. That’s important for business owners to remember. Because while you might be hardworking, dedicated and full of vision, it doesn’t do much good unless your team is, too. Most customer interactions don’t happen with you, anyway; they happen with your employees. Like it or not, they’re the…read more
We all know the feeling. A customer complains to one of your employees, and suddenly everything falls on you to fix. All priorities grind to a halt, as you scramble to resolve the issue and keep your client happy. It can be frustrating and discouraging—but you’re definitely not alone. Customer service concerns everyone. At U.S….read more
Recently, Lawn & Landscape magazine interviewed Ronnie Christopher, U.S. Lawns owner from Warner Robbins, Ga. The article, entitled “Clean Slate,” was supposed to feature New Year’s resolutions from green industry professionals. But Ronnie offered his own piece of wisdom: growth is not a one-time decision on January 1, but a habit formed each day. In…read more