Essential Duties and Responsibilities

Other duties may also be assigned.

Inbound Communications

• Receives and screens incoming telephone calls, makes appropriate referrals and, in the absence or unavailability of the requested staff person, takes and relays timely and accurate messages with an awareness of their significance
• Becoming familiar with the phone system. Need to be able to transfer calls to the person requested or their voice mail. Also needs to be able to retrieve the company’s voice mail.
• Becomes familiar with the U.S. Lawns Clients.

Customer Service

• Greets visitors and assures their inquiries are answered.
• Saying Hello with a smile.
• Inquiring their name and whom they are there to meet.
• Making them comfortable if they have to wait (offering them a drink)

Information Creation and Delivery

• Prepares a variety of written documents, including correspondence, proposals, reports, forms, memoranda, and other written material assigned by the Office Manager. Using the office computer software available (Microsoft Word, Excel, Outlook, QuickBooks).
• Assists in the faxing needs for the office.
• Assists in the filing.
• Creating files for new clients.
• Monitor the “Filing” box and schedule time to keep up with the filing of documents and field forms.

Accounting Support

• Assists Accounting in coding invoices and data entry for invoices.
• Match vendor invoices with original order.
• Matching receipts to invoices received.
• A/P data entry for vendor invoices.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job family chart. They are not intended to be a comprehensive list of all responsibilities, duties and skills required of employees in this job family series. Thank you for your interest in joining the U.S. Lawns team, a system of independently owned and operated franchisees. By proceeding with the application process, you acknowledge and agree that (i) all U.S. Lawns offices are independently owned and operated franchised businesses, (ii) it will be the independent franchisee, and not U.S. Lawns, Inc. who will extend any employment offers and make any subsequent employment related decisions, (iii) if you are extended an offer of employment, you will not be an employee of U.S. Lawns, Inc., and U.S. Lawns, Inc. has no responsibility or liability for any employment related decisions by any U.S. Lawns franchisee. U.S. Lawns is an Equal Opportunity Employer.

Essential Duties and Responsibilities

Other duties may also be assigned.

Client Management

• Day to day contact
• First respondent to client requests

Employee Management

• Hires field employees
• Evaluates crew leader performance
• Coordinates and communicates concerns between office and field
• Implements and follows disciplinary actions and procedures
• Responsible for morale of crew members

Safety Management

• Implements all Safety Meetings
• Participates in the New Hire Training

Marketing & Sales Management

• Measures properties for proposal generation
• Implements Job Start Ups with crew leaders
• Creates and presents Enhancement Proposals and identifies sales opportunities

Field Management

• Establish, implement, and manage labor and material budgets
• Schedule daily routes and add new jobs in proper order

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job family chart. They are not intended to be a comprehensive list of all responsibilities, duties and skills required of employees in this job family series. Thank you for your interest in joining the U.S. Lawns team, a system of independently owned and operated franchisees. By proceeding with the application process, you acknowledge and agree that (i) all U.S. Lawns offices are independently owned and operated franchised businesses, (ii) it will be the independent franchisee, and not U.S. Lawns, Inc. who will extend any employment offers and make any subsequent employment related decisions, (iii) if you are extended an offer of employment, you will not be an employee of U.S. Lawns, Inc., and U.S. Lawns, Inc. has no responsibility or liability for any employment related decisions by any U.S. Lawns franchisee. U.S. Lawns is an Equal Opportunity Employer.

iRRIGATION Technician FLSA Status: Non-Exempt

A person who is supervised by or is a licensed irrigator per local ordinances to service, modify ad/or install irrigation systems

Major Job Responsibilities

Client Management

• Professionally represents U.S. Lawns at all times.
• Able to respond properly to the client and follow up to make sure their needs have been completed to their satisfaction.
• Keeps the Owner/Manager aware of all client concerns and communication on the job site.
• Maintains positive, responsive and flexible attitude to all clients.
• Inspects site and advises client of potential liabilities.
• Can effectively communicate in English and/or Spanish what is to be learned.

Safety Management

• Maintains and promotes safe working conditions in the field at all times
• Wears and maintains required PPE at all times as per local, state, federal, and OSHA laws.
• Ensures and maintains secure storage of all products and work areas by local, state, federal and OSHA laws.

Brand Compliance

• Maintains clean, neat and professional image of service vehicle & equipment

Equipment Management

• Ensures all assigned equipment, tools, safety items, vehicles & trailers or other items are maintained in proper working order by following proper maintenance and inventory schedules.
• Is accountable for neglect and abuse of assigned equipment
• Maintains and secures equipment to include the functionality, storage and cleanliness; operates all specialty equipment used in the field under manufacturer's and Owner's directions.

Quality Control/Scheduling

• QUALITY CONTROL

• • Able to maintain all jobs to bid specifications
  • Maintain client satisfaction (internal and external) to ensure jobs are renewed.
  • Ensures that all disturbed areas for trenching or digging are repaired back to original site specifications

• IRRIGATION

• • Monitors all irrigation controllers.
  • Has zero loss of plant material due to poor controller monitoring.
  • Knows the location of all water meters and backflow shut-off devices for each job site.
  • Keeps owner/manager aware irrigation repairs needed.

Field Operations

• Test and run and inspect each system and record notes of the system on the Irrigation Service Request form.
• Set controllers according to contractual obligations always adhering to a water-wise approach.
• Make necessary adjustments such as adjusting Irrigation patterns, dates, times, and frequencies on timer clock/controller.
• Make necessary repairs such as breaks in the line, bad heads, nozzles, valves, wiring, etc.
• Record all work including hours spent, materials used and recommendation if renovations are required.
• Locates existing backflows, controllers, zones and valves and prepares zone charts/diagrams/legends for the systems
• Can work independently in the absence of supervision
• Can remain flexible for working with a variety of tasks daily
• Can remain on-call to respond to emergency situations.

Office and Administration

• Able to read and write English and follow written and oral instruction.
• Can organize and implement work schedule.
• Responsible for completing all require forms and following outlined procedures, both of which may change from time to time
• Keeping up with current industry products and equipment
• Follow current local, state and federal irrigation regulations and licensing
• Maintain area for irrigation parts/supplies and properly insure safety of fellow employees and self
• Shall possess a valid State driver's license appropriate to the class and capability of the vehicle(s) that they are assigned to operate, and driving record must meet company standards as well as the State requirements where the vehicle is driven.

Typical Qualifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

While performing duties, employees are regularly required to use written and oral communication skills; may read and interpret data, information and documents; observe and respond to people and situations; learn and apply new information or skills; work under deadlines; and interact with others encountered in the course of work.

Physical Demands

The employee frequently is required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job family chart. They are not intended to be a comprehensive list of all responsibilities, duties and skills required of employees in this job family series. Thank you for your interest in joining the U.S. Lawns team, a system of independently owned and operated franchisees. By proceeding with the application process, you acknowledge and agree that (i) all U.S. Lawns offices are independently owned and operated franchised businesses, (ii) it will be the independent franchisee, and not U.S. Lawns, Inc. who will extend any employment offers and make any subsequent employment related decisions, (iii) if you are extended an offer of employment, you will not be an employee of U.S. Lawns, Inc., and U.S. Lawns, Inc. has no responsibility or liability for any employment related decisions by any U.S. Lawns franchisee. U.S. Lawns is an Equal Opportunity Employer.

Major Job Responsibilities

Primarily responsible for the acquisition of new commercial landscape management contracts through a disciplined sales and marketing process. Responsible for prospecting, lead generation, proposing and closing sales in a business to business environment.

• Must have knowledge of the local market.
• Outside business to business sales experience is required.
• Must possess good oral and written communication skills.
• Valid driver’s license required.
• Flexible work hours, including evenings and some travel may be necessary.
• Prospect for new customers.
• Exhibiting and staffing the booth at Trade Shows both locally and regionally.
• Management and execution of Direct Mail campaigns.
• Management and participation in telemarketing programs.
• Management, creating, distributing and monitoring metrics of Constant Contact e-mail marketing.
• Networking and participating with applicable local and regional trade organizations
• Perform job take offs.
• Formulate estimates using tools requiring Excel skills.
• Prepare proposals.
• Prepare and deliver presentations.
• Follow up on active prospects.
• Take lead position in transitioning new customers to operations.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job family chart. They are not intended to be a comprehensive list of all responsibilities, duties and skills required of employees in this job family series. Thank you for your interest in joining the U.S. Lawns team, a system of independently owned and operated franchisees. By proceeding with the application process, you acknowledge and agree that (i) all U.S. Lawns offices are independently owned and operated franchised businesses, (ii) it will be the independent franchisee, and not U.S. Lawns, Inc. who will extend any employment offers and make any subsequent employment related decisions, (iii) if you are extended an offer of employment, you will not be an employee of U.S. Lawns, Inc., and U.S. Lawns, Inc. has no responsibility or liability for any employment related decisions by any U.S. Lawns franchisee. U.S. Lawns is an Equal Opportunity Employer.

Major Job Responsibilities

• Professionally represents U.S. Lawns at all times.
• Able to respond properly to the client and follow up to make sure their needs have been completed to their satisfaction.
• Maintains positive, responsive and flexible attitude to all clients.
• Inspects site and advises client of potential liabilities.
• Able to assign tasks to crew members and follow up to make sure that work was completed properly.
• Trains crew members to do job effectively
• Can effectively communicate in English and/or Spanish what is to be learned.
• Able to evaluate the performance of the crew.
• Maintains and promotes safe working conditions in the field at all times
• Follows company procedures on discipline if any safety rules are broken.
• Conducts and documents safety tailgate meetings weekly with the crew.
• Is accountable for neglect and abuse of assigned equipment
• Able to maintain all jobs to bid specifications.
• Maintain client satisfaction
• Maintain a punch list with priorities on it to aid in making schedules.Monitors all irrigation controllers.
• Able to read and write
• Shall possess a valid State driver’s license appropriate to the class and capability of the vehicle(s) that they are assigned to operate and driving record must meet company standards as well as the State requirements where the vehicle is driven.

Typical Qualifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

While performing duties, employees are regularly required to use written and oral communication skills; may read and interpret data, information and documents; observe and respond to people and situations; learn and apply new information or skills; work under deadlines; and interact with others encountered in the course of work.

Physical Demands

The employee frequently is required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job family chart. They are not intended to be a comprehensive list of all responsibilities, duties and skills required of employees in this job family series. Thank you for your interest in joining the U.S. Lawns team, a system of independently owned and operated franchisees. By proceeding with the application process, you acknowledge and agree that (i) all U.S. Lawns offices are independently owned and operated franchised businesses, (ii) it will be the independent franchisee, and not U.S. Lawns, Inc. who will extend any employment offers and make any subsequent employment related decisions, (iii) if you are extended an offer of employment, you will not be an employee of U.S. Lawns, Inc., and U.S. Lawns, Inc. has no responsibility or liability for any employment related decisions by any U.S. Lawns franchisee. U.S. Lawns is an Equal Opportunity Employer.

Major Job Responsibilities

Field Operation

• Report to work on time.
• Remove loose trash and debris from landscape area before mowing.
• Remove weeds from sidewalks, curb lines, and mulch beds.
• Report property damage to Foreman or Lead Person.
• Help crew load and unload equipment at the job site.

Client Relations

• Always be courteous.
• Always wear a clean uniform.
• Know what to do if a client or anyone else asks a question.
• Learn to use the proper equipment for the job being performed.

Equipment Use

• Become certified in the training/certification program for the designated pieces of equipment (21” mower, 36” mower, 48” & 60” mower, riding mower, blower, edger and weedeater).
• Learn to service/perform the necessary preventative maintenance on equipment.
• Learn the proper loading and unloading of equipment.

Safety

• Attend/participate in company orientation program before performing any work.
• Learn to adhere to all company safety rules/policies.
• Must attend and participate in all tailgate meetings.
• Must use appropriate safety equipment when necessary.

Requirements

• Has a “can-do” attitude
• Gets a job done on time and knows what to do next.
• Volunteers to take on a new or different job, project or responsibility.
• Goes beyond what is expected to do a better job.
• Must be a “team player”.Must get along with all co-workers.

Typical Qualifications

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

While performing duties, employees are regularly required to use written and oral communication skills; may read and interpret data, information and documents; observe and respond to people and situations; learn and apply new information or skills; work under deadlines; and interact with others encountered in the course of work.

Physical Demands

The employee frequently is required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job family chart. They are not intended to be a comprehensive list of all responsibilities, duties and skills required of employees in this job family series. Thank you for your interest in joining the U.S. Lawns team, a system of independently owned and operated franchisees. By proceeding with the application process, you acknowledge and agree that (i) all U.S. Lawns offices are independently owned and operated franchised businesses, (ii) it will be the independent franchisee, and not U.S. Lawns, Inc. who will extend any employment offers and make any subsequent employment related decisions, (iii) if you are extended an offer of employment, you will not be an employee of U.S. Lawns, Inc., and U.S. Lawns, Inc. has no responsibility or liability for any employment related decisions by any U.S. Lawns franchisee. U.S. Lawns is an Equal Opportunity Employer.