In April 2026, US Lawns broke my Suntech tinted Larson storm door bottom glass a 2nd time in a year from a rock thrown during weekly edging. In their attempts to restore my door to normal, US Lawns paid to have Glass Doctor replace the storm door’s bottom with new, clear tinted glass and also paid for a re-tint of that bottom glass using the same SunTech tint that was already on upper part of Larson storm door. It did not quite match up, and it bothered me greatly as I had to stare at it daily from my kitchen. I had neighbors, friends, etc. take a look at the discrepancy in color between the tinted Larson upper glass and the re-tinted newly installed lower glass. To make a very long story short, fast forward to October 2026 – 6 months later - when David Tadlock, Branch Mgr. of US Lawns in Rock Hill, SC was brought in for assessment of my month’s long overall situation to-date. I had Larson deliver me a Larson replacement bottom glass frame for the storm door, had it re-tinted again for a 3rd time, and US Lawns reimbursed me for all of that. Everyone learned some lessons from this situation. I had been almost at wit’s end from enduring all of this for months, keeping US Lawns in the loop as to what was going on. Both David Tadlock and his right-hand helper, Jodi Rompa, were always patient and supporting of my trying to do what I could to help myself out, assuring me that they would help me no matter how long it took to restore my door to normal. I had also gone thru problems with both Larson storm door and SunTech (warranty work) that delayed things as well! After much to-do and lots of bad hoopla for over 6 months, Alisha of US Lawns delivered to me a gift card to cover my last paid re-tint of this door. All was well and US Lawns delivered a great customer satisfaction experience in the end. I was happy to work with US Lawns at this level.