At U.S. Lawns, we understand the importance of creating a positive and memorable customer experience. We make it a priority to establish long, loyal relationships with our customers. We set ourselves apart among commercial lawn care providers by being attentive to our customers and always keeping their needs in mind. Here are a few key values at the forefront of the U.S. Lawns philosophy, which help us maintain lasting customer relationships.
Good Customer Service
Good, open two-way communication is key to our success. We devise and commit to a plan of action and we communicate that plan to our customer as transparently as possible. We believe that this is crucial to building strong customer relationships and fostering loyalty.
Our customers love that they can rely on us to be communicative with them. To make communication between you and our team even easier, we ensure that each client has just one or two points of contact with us – an account manager, crew leader, or the owner – who is available to them anytime. That means that you will always know who to call should you need something, and you will have consistent communications with the person who manages your account.
We provide ongoing training for our team of professionals, making sure that they have a clear understanding of what each customer is looking for, what is expected of them, and that they have enough time to get the job done right. We set our employees up to be successful through our national training, so you know you are getting high-quality landscaping.
We want our invoices to be straightforward and easily decipherable, so customers can quickly know exactly what they owe. We make sure all our text is legible, and service descriptions detailed and thorough. Clear, straightforward billing seems like a small thing, but our customers love that they can look at their bills and easily know what they are paying for.
We believe that one of the most important tenets of professionalism, and of fostering trust, is keeping our appointments. We appreciate accountability and transparency as much as our clients do, so we train our teams to value your time. Even though we are cutting your grass and maintaining your landscape, we are in the business of providing outstanding customer service, which includes following through and doing what we say we will. Punctuality is one way that we show our customers that we value them.